Privacy Policy for HAM Analytics

Effective Date: December 22, 2024

HAM Partners LLC DBA HAM ("HAM Analytics," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services (collectively, the "Services"). Please read this policy carefully. If you do not agree with the terms, do not use our Services.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

• Account Information: Name, email address, phone number, company details, and payment information.

• Support Requests: Details provided when you contact us for support or inquiries.

• Actions Taken: Information collected when you register, place an order, subscribe to newsletters, or fill out forms.

1.2 Information Automatically Collected

• Usage Data: Information about your interactions with the Services, such as pages viewed, time spent on pages, and actions taken.

• Device Information: Device type, operating system, browser type, and IP address.

• Cookies and Similar Technologies: Data collected through cookies, web beacons, or similar tracking technologies.

1.3 Third-Party Data

• Information from third-party platforms or partners integrated with our Services (e.g., Shopify, Skio). This may include subscription and customer data.

  
  

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Services.

• Process payments and manage billing.

• Analyze platform usage and performance.

• Communicate with you about updates, security alerts, or customer support.

• Comply with legal obligations and enforce our agreements.

  
  

3. Sharing Your Information

We may share your information with:

3.1 Service Providers

• Vendors and third-party services that assist in delivering the Services (e.g., payment processors, hosting providers). Please review their privacy policies to understand how they handle your information.

3.2 Business Partners

• Partners who provide integrations or services through the platform, consistent with your use.

3.3 Legal Requirements

• Government authorities or third parties if required by law, legal process, or to protect our legal rights.

3.4 Business Transfers

• In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except to provide the products or services you have requested

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon request, we will delete or anonymize your data, subject to legal and business considerations.

5. Your Choices and Rights

You have the right to:

• Access, correct, or delete your personal information.

• Opt out of marketing communications.

• Restrict or object to certain data processing activities.

• Withdraw consent for data processing where applicable.

To exercise these rights, contact us at hello@goham.io.

6. Security

We implement reasonable technical and organizational measures to protect your information, including secured networks, limited access to personal information, and encryption where appropriate. However, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Review their policies before submitting any information.

8. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries. By using the Services, you consent to such transfers.

9. Children’s Privacy

Our Services are not directed to or intended for individuals under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it promptly. If you believe we have collected information from a child, please contact us at hello@goham.io.

10. Updates to This Privacy Policy

We may update this policy periodically. The "Effective Date" at the top indicates when the policy was last revised. Changes will be posted to this page, and we encourage you to review the policy periodically. Your continued use of the Services after any updates constitutes acceptance of the updated terms.

11. Data Processing Agreement (DPA)

If you use our Services to process personal data of individuals, we may act as a data processor on your behalf. As part of our compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), we offer a Data Processing Agreement (DPA) that governs our obligations and responsibilities for processing personal data on your behalf.

To request a copy of our DPA or learn more about our data processing practices, please contact us at hello@goham.io.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

HAM Partners LLC
8 The Green A, Dover, DE 19901
Email: hello@goham.io